Refund policy
30-Day Return Guarantee
If you're not 100% satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
✅ Eligibility for Returns
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Item must be new, unused, in original condition, and in the original packaging with all accessories.
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Returns must be initiated within 30 days of delivery by emailing support@jetsmyle.com.
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Both defective and non-defective products are eligible for return.
🔁 Exchanges
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We accept exchanges. If you'd like to replace an item, contact us and we’ll walk you through the return and replacement process.
🚚 Return Method & Shipping
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All returns are processed by mail.
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If the product is defective, damaged, or incorrect, JetSmyle will cover the return shipping costs.
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For all other returns (e.g. buyer’s remorse), customers are responsible for return shipping.
💲 Fees & Refunds
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No restocking fees apply.
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Approved refunds are issued to your original payment method.
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Refunds are processed within 7 business days of receiving and inspecting the return.
🚫 Non-Returnable Items
For hygiene reasons, this item may not be returnable if opened or used
📨 How to Start a Return
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Email support@jetsmyle.com with your order number and reason for return.
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Our team will send return instructions and an RMA (Return Merchandise Authorization).
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Pack your item securely and mail it to the address we provide
For More Information
If you have any questions regarding returns, refunds, or exchanges, please contact us directly.
Store Name: JetSmyle
Address: 146 N 5th Ave, Mt Vernon, NY 10550, USA
Email: support@jetsmyle.com
Phone: +1 (929) 214-1738
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.