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Frequently Asked Questions

Welcome to JetSmyle's FAQ Page
We’re here to make your experience smooth, transparent, and stress-free. Below you’ll find answers to our most commonly asked questions. If you need further help, feel free to contact us.

1. How long will it take to receive my order?

Answer:
Our standard delivery timeframe is:

  • Order Processing Time: 1–2 business days

  • Shipping Transit Time: 4–11 business days

  • Estimated Total Delivery Time: 5–13 business days from the date of order

For more details, visit our Shipping Policy.

2. Do you offer free shipping?

Answer:
Yes, we offer free standard shipping on all orders within the United States, with no minimum order requirement.

3. Where is JetSmyle based?

Answer:
JetSmyle is a U.S.-based oral care and wellness brand. All orders ship from within the United States, and we currently serve U.S. customers only.

4. What if I receive a defective or damaged product?

Answer:
We’ll replace any defective or damaged items at no additional cost. Please contact us within 30 days of receiving your order to start the return process. Learn more via our Return & Refund Policy.

5. Can I cancel my order after placing it?

Answer:
Yes, orders can be canceled within 1 hour of placing them. After that, orders enter processing and cannot be modified. To request a cancellation, please email us immediately at support@jetsmyle.com.

6. What is your return policy?

Answer:
We offer a 30-day return window for unused items in their original condition. For complete return instructions, visit our Return & Refund Policy.

7. When will I receive my refund after returning a product?

Answer:
Once we receive and inspect the returned item, refunds are processed within 7 business days. The refund will appear on your original payment method, depending on your bank or payment provider.

8. Do your products come with a warranty?

Answer:
Yes, every order comes with a 30-day warranty covering manufacturing defects. Please refer to our Return & Refund Policy for more details.

9. How can I contact JetSmyle’s support team?

Answer:
You can reach our customer support via:

10. Do you ship outside the United States?

Answer:
No. At this time, we only ship to addresses within the United States.

11. Do you have a physical retail location?

Answer:
JetSmyle is an online-only store. This allows us to keep prices low and maintain a curated selection of high-quality oral care products.

12. Can I place a bulk or wholesale order?

Answer:
Yes, we accept bulk orders for businesses and organizations. Please email support@jetsmyle.com with your request for custom pricing and shipping details.

13. How do I exchange a product?

Answer:
We offer exchanges for eligible products within 30 days. Please follow the return process outlined in our Return & Refund Policy, and indicate that you'd like to make an exchange.

14. How can I track my order?

Answer:
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also track it directly via our Track Order page.

Contact Information:

Store Name: JetSmyle
Address: 146 N 5th Ave, Mt Vernon, NY 10550, USA
Email: support@jetsmyle.com
Phone: +1 (929) 214-1738

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.